How can I place an order?
You can purchase Montecore products on our official store www.montecore.it through the following steps:
1- select the item(s) you wish to purchase, select your size and click on ""add to cart"".
2- click on the cart icon (top right)
3- Proceed to check out by entering your billing/shipping address
4- Enter any discount codes in the ""DISCOUNT CODE"" field and then click on ""APPLY"".
5- Click on ""Go to payment"" and select the desired payment method
6- Click on ""Pay now"".
If your order is successful, you will receive a confirmation email at the address you entered at the time of payment. If you do not see the email, try checking your Spam folder. If you are Registered you can check the status of your Order directly in your Account.
For further assistance please contact our Customer Service at firstname.lastname@example.org or call 0419690625.
Customer Service is available from Monday to Friday from 8:30 to 13:00 and from 14:30 to 18:00.
Can I place an order by phone?
What payment methods are accepted?
You can choose from the following payment methods:
- credit card;
- google pay;
- apple pay"
What is the European PSD2 Directive?
Can I cancel an order?
Can I modify my order? Can I add/remove an article?
What is the status of my order?
You can check the status of your order directly from your account:
- In process: the order is still being prepared at our warehouse;
- Shipped: the order has been collected by the courier and is in transit to its destination;
- Cancelled: the order has been cancelled.
How can I identify my size?
Which payment methods are accepted?
You can pay for your orders by choosing from the following methods:
- Credit Card
What can I do if payment is refused?
Where do you ship products?
Can I combine several orders?
When will my order be shipped?/ What is the delivery time for my order?
Where is my order? How can I track my shipment?
I checked the status of the shipment and encountered problems. What should I do?
What happens if I am not at home at the time of delivery?
What should I do if I receive a damaged parcel or if some items are missing?
RETURNS AND REFUNDS
I wish to return one or more products from my order, how can I request a return?
You may return a product within 14 calendar days from the date of delivery. The goods must be returned undamaged, complete with all parts and in their original packaging (envelopes and wrappings), stored and, if necessary, used for the time strictly necessary to establish and verify their nature and characteristics.
You may request the return through our Returns Centre, which you can access via the following link
Are returns free of charge?
I have purchased an incorrect size, what can I do?
What products can I return?
I received a faulty or wrong product, can I return it?
Can I return or request a refund on a purchase made from a retailer?
Is it possible to exchange a product purchased online directly in shops?
How and when will I be reimbursed?
If the condition of the returned product meets the requirements, a refund will be issued within 14 days from the date of confirmation of return of the package and via the same payment method used to finalise the order.
Our Customer Care will notify you of the return and the successful outcome of the quality controls as soon as they are completed.
Montecore shall not be liable in any way for damage, theft, loss occurring during or in connection with the return shipment
How and when will I be reimbursed? (Non-European countries)
Where can I send my return?
In the event of return, you must return the products within 14 (fourteen) days of withdrawal to the following address:
Montecore S.r.l. with sole shareholder at Movimoda spa
Via Magnanini, 40
42018 San Martino in Rio (RE)
T: +39 0522 1407930
What advantages do I have by subscribing to the newsletter?
I no longer want to receive newsletters, what should I do?
Why register on the digital store?
Is it necessary to create an account?
To complete an order you have two options:
- Create an account, if you do not already have one. Having an account allows you to store your shipping data, view your order history and track an order.
- Place the order as a guest without creating an account
How can I create my account?
What do I do if I have forgotten my password?
What do I have to do to delete my account?
Offline Complaints Management
CARE AND MAINTENANCE
Is my Montecore garment still under warranty?
How can I wash Montecore garments?
If I accidentally damage a Montecore garment, what can I do?
Click here to contact us.